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Last Updated: June 21, 2026
Welcome to Queen Care. This website is operated by Queen Care. Throughout the site, the terms "we", "us" and "our" refer to Queen Care. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). Please read these Terms of Service carefully before accessing or using our website.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or state of residence. You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction.
Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our cosmetics and fragrances. However, we cannot guarantee that your device's display will be completely accurate. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product or service without notice.
All products sold by Queen Care are cosmetic and skincare products intended for personal external use. The information and ingredients list provided on this website are for educational purposes and should not be construed as medical advice, diagnosis, or treatment. Everyone's skin is unique. We strongly recommend that you review the ingredients list for potential allergens and perform a patch test before using any new product. If you experience irritation, redness, or discomfort, discontinue use immediately and consult a physician or dermatologist.
We support multiple payment methods, primarily Cash on Delivery (COD) and electronic payment cards (coming soon). You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the phone number or email address provided at the time the order was made.
We ship orders to all cities and regions within Iraq. Delivery timeframes typically range from 3 to 5 business days, depending on your location. While we strive to deliver within estimated timelines, unexpected delays may occur due to logistics, holidays, or security conditions. Shipping rates are calculated at checkout and are the responsibility of the customer unless specified otherwise under a free shipping promotion. It is the customer's responsibility to provide an accurate delivery address and active phone number to ensure successful delivery.
Due to the hygienic nature of cosmetics, skincare, and fragrance products, we can only accept returns or exchanges for products that are unopened, unused, and in their original sealed packaging within 14 days of delivery. If you receive a defective, damaged, or incorrect item, please contact our support team immediately (within 24 hours of delivery) with photos of the product. Once the return is approved and the product is received and inspected, we will process your refund or replacement.
All content on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, and software, is the exclusive property of Queen Care and is protected by local and international copyright and trademark laws.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Iraq.
Questions about the Terms of Service should be sent to us at: • WhatsApp Support: +964 774 244 4999 • Email: [email protected] • Business Hours: Saturday to Thursday, 9:00 AM - 6:00 PM