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Last Updated: June 21, 2026
At Queen Care, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make a purchase from our store. By using our website, you agree to the collection and use of information in accordance with this policy.
We collect various types of information to provide and improve our services to you: • Personal Identifiable Information: When you create an account, place an order, or contact us, we may collect details such as your full name, phone number, email address, shipping address, billing address, and order notes. • Payment Information: For orders processed via credit/debit card, payment details are processed securely by our payment gateway providers. We do not store your credit card credentials on our servers. For Cash on Delivery (COD) orders, we collect details necessary to facilitate payment upon receipt. • Device & Usage Data: We automatically collect details about your device and how you interact with our website, including your IP address, browser type, pages visited, and timestamps. • Cookies & Tracking Technologies: We use cookies, web beacons, and technologies like Facebook Pixel to understand user behavior, improve site performance, and serve customized advertisements.
We use the information we collect for various business purposes, including: • To process, fulfill, and manage your orders, including delivery, invoicing, and order confirmations. • To communicate with you regarding your orders, support requests, and account updates via Phone, SMS, WhatsApp, or Email. • To detect, prevent, and address fraud, unauthorized transactions, or security issues. • To improve our website layout, product selection, and overall customer experience. • With your consent, to send you marketing promotions, newsletter updates, and personalized offers.
We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted partners in the following instances: • Service Providers: We share necessary shipping and contact details with logistics and delivery couriers within Iraq to ensure successful delivery of your orders. • Payment Processors: We transmit transaction data to third-party payment gateways for secure payment authorization. • Analytics & Marketing Partners: We use third-party tools (such as Facebook Pixel and Google Analytics) to help us analyze website traffic and deliver relevant advertisements. • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
The security of your personal information is extremely important to us. We implement industry-standard administrative, technical, and physical security measures (including SSL/TLS encryption) to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.
Cookies are small data files placed on your device to enhance site navigation and personalize your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of our website may not function correctly.
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to satisfy any legal, accounting, tax, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
Depending on your location, you may have certain rights regarding your personal information, including the right to access the data we hold about you, request corrections to inaccurate information, or request the deletion of your personal account. To exercise any of these rights, please contact our support team.
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us: • WhatsApp Support: +964 774 244 4999 • Email: [email protected] • Business Hours: Saturday to Thursday, 9:00 AM - 6:00 PM